Sales Return & Exchange Policy

At Celevienne Skin, we value your trust and strive to provide high-quality skincare products. If you are not satisfied with your purchase, our Return & Refund Policy is designed to make the process clear and fair.

Eligibility for Returns:
– Returns must be requested within 14 days of receiving your order.
– Products must be unused, unopened, and in their original packaging.
– Due to hygiene and safety concerns, we cannot accept returns of opened or used products.
– Items purchased on sale or clearance are not eligible for return or refund.
– To qualify for a refund or return, customers must provide an unedited package opening video as proof.

Return Process:
1. Contact us at info@celevienneskin.com or call +94 70 605 3423 to request a return.
2. Provide your order number and reason for the return.
3. Ship the item back to us in secure packaging. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds:
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, a refund will be issued to your original payment method within 7–14 business days. Please note that shipping charges are non-refundable.

Exchanges:
We only replace items if they are defective or damaged. To request an exchange, please contact us at the details below.

For all return and refund requests, contact:
Celevienne Skin
36/2 Jinanandagama Road, Hindagoda, Badulla
Email: info@celevienneskin.com
Phone: +94 70 605 3423